The Ministry of ICT and National Guidance has launched a new Business Process Outsourcing (BPO) policy aimed at creating jobs and tapping into the rapidly expanding global BPO market
While launching the policy, the ICT Minister Chris Baryomunsi noted that the initiative seeks to position Uganda as a leading BPO hub, enabling the country to compete on the global stage.
He however emphasized the need for a supportive ecosystem, including affordable internet and accessible digital devices like laptops and smartphones, to enable young people access BPO jobs.
The minister also highlighted the importance of partnerships with academic institutions to equip students with the necessary skills for the industry.
Today, the Minister of ICT and National Guidance, Hon. Dr. @CHRISBARYOMUNS1, alongside the Permanent Secretary @azawedde, officially launched the Uganda Business Process Outsourcing (BPO) Policy and Publicity Campaign at Mestil Hotel, Kampala. This policy aims to guide BPO… pic.twitter.com/TcxBWp6md6
— Ministry of ICT&NG (@MoICT_Ug) February 20, 2025
The minister noted that the government is committed to building capacity for young people and reducing the cost of doing business, including addressing issues like high internet costs and taxation barriers.
Prof. William Bazeyo, Chairperson of the BPO Council, expressed confidence that the new policy would transform public service delivery and create jobs, especially for Uganda’s youthful and educated population.
“The policy we are launching today will cause a lot of change. Outsourcing is crucial for public institutions. Why should ministries continue buying printers, paper, and toner when such services can be outsourced cheaply and effectively?” Prof. Bazeyo said .
BPO involves companies outsourcing services such as customer support, data entry, accounting, and IT solutions to skilled professionals.
Instead of hiring full-time staff, businesses contract Ugandan BPO firms to handle these tasks efficiently, saving costs and boosting productivity
The policy is expected to boost Uganda’s visibility in the global BPO market, creating new market opportunities for local operators and increasing industry-relevant certifications among BPO companies
Economic benefits outlined in the policy include a higher contribution of the BPO sector to the country’s Gross Domestic Product (GDP), growth in tax revenue, and improved job security.
The government projects a significant rise in job creation as the sector expands, driven by increased infrastructure investments and market growth
The Ministry of ICT and National Guidance will monitor progress through key performance indicators such as productivity growth in the BPO industry, the number of skills development programs initiated, foreign investment volumes, and the acquisition of industry certifications.
The policy is set to play a vital role in strengthening Uganda’s competitiveness in the global BPO landscape while providing employment opportunities for the country’s growing workforce
