KAMPALA,Uganda – The Insurance Regulatory Authority of Uganda (IRA) has reaffirmed its commitment to delivering timely and high-quality regulatory services, following its acquisition of the ISO 9001:2015 certification—a globally recognized standard for quality management systems.
Speaking during the official handover of the certification in Kampala, IRA Chief Executive Officer Al Haj Kaddunabbi Ibrahim Lubega described the achievement as a “significant milestone” in the Authority’s ongoing institutional transformation journey.
“This certification is not just a plaque; it is a statement of commitment to continuous improvement, customer satisfaction, risk-based thinking, leadership, and stakeholder engagement,” Kaddunabbi said.
“Our strategic objective has been to strengthen organizational sustainability, and to do that, we have built systems, processes, and resources centered on excellent service delivery,” he added.
He emphasized that the Authority’s service promise now comes with renewed responsibility.
“If we say we will respond to you within two days, we must do that. If we fail, we must explain why. This is not a favor—it is our job,” he said.
The ISO 9001:2015 certification was awarded to IRA in May 2025, following rigorous audits conducted by the certification body LMS.
The process included internal system re-engineering, stakeholder consultations, capacity building, and performance assessments.
James Muwawu, a board member of IRA who represented Dr. Nkoote Nabeta, the Board Chairman, congratulated the management and staff, noting the board’s unwavering support throughout the six-year journey.
“We commit that there will be no relaxation after this milestone,” Muwawu said. “As a board, we shall ensure that IRA continues to deliver efficient and compliant services that meet customer and regulatory expectations. This achievement positions the Authority and the industry for greater public confidence and improved service standards.”
He added that the certification is expected to enhance IRA’s image, increase insurance penetration, and strengthen the overall regulatory environment in Uganda.
