KAMPALA, Uganda — M-KOPA Uganda has surpassed Shs1 trillion in cumulative credit disbursed to more than one million customers since entering the Ugandan market in 2013, marking a major milestone in expanding access to smartphones and digital financial services for underserved communities.
The achievement, announced alongside the release of the company’s 2025 Impact Report, underscores more than a decade of providing affordable financing solutions to Ugandans who have traditionally been excluded from formal credit systems.
According to the report, which was independently validated by global impact consultancy Caribou, 53 percent of surveyed customers purchased their first smartphone through M-KOPA, while 86 percent said they use their devices to generate income. The report also found that 86 percent of customers experienced an improved quality of life, and 75 percent reported higher earnings after joining the platform.
M-KOPA’s economic footprint has also continued to expand. In 2024, the company contributed more than Shs20 billion in tax revenue and spent over Shs120.8 billion on local procurement. Its network of more than 3,500 agents continues to create income-generating opportunities across Uganda.
Speaking on the milestone, Brendah Nambalirwa-Tzadok, General Manager of M-KOPA Uganda, said the achievement reflects the confidence customers have placed in the company over the years.
“Reaching over Shs1 trillion in unlocked credit reflects the trust our customers have placed in M-KOPA over the past decade,” she said.
“It also shows that access to smartphones is no longer only about connectivity. For many customers, it is directly linked to income generation, financial inclusion and everyday opportunity.”
As part of its continued expansion, M-KOPA has introduced two new customer benefits under its “More Than a Phone” platform aimed at making smartphone upgrades more affordable.
Customers who have fully completed payments for their current devices will now qualify for discounted pricing on their next smartphone purchase through the M-KOPA App. The company has also introduced a Phone Swap (Trade-in) programme, allowing eligible customers to exchange their existing devices for newer models without paying an upfront deposit.
The new benefits complement M-KOPA’s existing customer offerings, which include Free Daily Data, Cash Loans, Screen Repair and Hospital Insurance underwritten by Turaco Micro Insurance Company Ltd.
According to the company, the expanded package is designed to ensure customers enjoy continuous access to smartphones and digital financial services, positioning device ownership as a long-term pathway to financial inclusion rather than a one-time purchase.
M-KOPA Uganda describes itself as an inclusive fintech platform providing affordable smartphones and digital financial services through flexible financing. Since launching operations in Uganda in 2013, the company says it has expanded access to smartphones, credit, insurance and other digital financial services to more than one million customers.
